Refund policy

Return and Refund Policy

We want you to feel confident when purchasing from KEEPCRZY. If you are not satisfied with your purchase, you may request a return within 30 days of the confirmed delivery date.

Return Eligibility

To be eligible for a return:

  • You must contact us within 30 days of delivery.
  • The product must include all original parts, accessories, manuals, hardware, and packaging.
  • The product must not show damage caused by improper assembly, misuse, unauthorized modification, neglect, or improper storage.
  • You must provide the order number, reason for return, and clear photos or videos showing the product and packaging.

Do not return any product without prior authorization from KEEPCRZY. Unauthorized returns may not be accepted or refunded.

Damaged, Defective, or Missing Items

Please inspect all packages after delivery. Large equipment may arrive in multiple cartons and individual cartons may be delivered separately.

If your order arrives damaged, defective, or with missing parts, contact us as soon as possible at support@keepcrzy.com. Include:

  • Your order number
  • Photos of all shipping labels
  • Photos of the outer packaging
  • Photos or videos of the damaged or defective area
  • A list of any missing parts or cartons

If the issue is confirmed to be caused by manufacturing defects, shipping damage, or fulfillment error, KEEPCRZY will provide an appropriate solution, such as replacement parts, replacement products, repair support, or a refund. KEEPCRZY will cover reasonable shipping costs for approved quality-related claims.

Non-Defective Returns

For returns not caused by a product defect, shipping damage, or fulfillment error:

  • The customer is responsible for all return shipping costs.
  • Original shipping and handling costs incurred by KEEPCRZY may be deducted from the refund where permitted.
  • The customer is responsible for ensuring that all cartons are properly packed and returned using the shipping method provided or approved by KEEPCRZY.
  • Refunds may be reduced if the product is used, assembled, damaged, missing parts, or returned without adequate packaging.

Because KEEPCRZY equipment is large and ships in multiple cartons, return shipping costs may be significant. Please contact us before starting a return.

Order Cancellation

Orders may be canceled without charge before they have been processed or shipped.

Once an order has been processed, assigned tracking numbers, or shipped, cancellation may no longer be possible. Refused deliveries and cancellations requested after shipment will be handled as non-defective returns, and applicable return shipping costs may be deducted from the refund.

Refunds

After the authorized return is delivered, we will inspect the product and notify you of the approval or rejection of the refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may require additional time to post the refund.

Exchanges

We do not offer automatic exchanges. If you receive a damaged, defective, or incorrect product, contact us so we can determine the most appropriate replacement or resolution.

Contact Us

For return or refund assistance, contact:

Email: support@keepcrzy.com
Website: www.keepcrzy.com